
Seen
a Rogue on the loose?
Get in touch with our Roguemeister:
JOHN SCHRAG
jschrag@wweek.com
(503) 243-2122
FAX:
(503) 243-1115
The waiters at Sammy's Restaurant and Bar
on Northwest 23rd Avenue are a pretty careful bunch, so
managers were surprised by a recent letter of complaint
from Eric Washington, of Bronx, N.Y.
Mr. Washington explained that he had visited
Sammy's on a business trip in January and discovered that
some "red sauce" on his chair got all over his dinner jacket
and pants. His server, when apprised of the mishap, suggested
he send the cleaning bill to the restaurant. Enclosed with
the letter was a receipt from John's Cleaners of the Bronx
to the tune of $25.95.
Like many restaurants, Sammy's picks up the
cleaning tab when customers' clothes are accidentally soiled.
So last week managers asked servers if they remembered the
incident. Waiter Scott "Scooter" Hameister was intrigued
by the letter. "It just seemed so vague," he says. "I thought,
this can't be right."
Scooter called a friend at L'Auberge and told
her about the letter. By amazing coincidence, he discovered,
Mr. Washington had also dined at L'Auberge on his
business trip and also had an unfortunate encounter
with some red sauce that resulted in a $25.95 cleaning bill.
But Mr. Washington's heart-rending string
of bad luck did not end there. WW has confirmed that
he sent identical letters to at least a dozen of Portland's
top restaurants, including Chez Grill, Chez Jose (East and
West), Jake's Grill, Higgins, Pazzo, Wildwood and Zefiro.
To sit in red sauce once is unfortunate. To
sit in red sauce a dozen times--well, that suggests roguishness
of the highest order.
In fact, WW found that virtually everything
in Washington's letter is bogus: His "apartment" is actually
a mailbox at the Budget Copy Center; John's Cleaners is
actually Eddie's Cleaners, which charges just $7 to clean
a suit; and we're willing to bet Mr. Washington never set
foot in Portland.
Luckily, Portland restaurateurs weren't taken
in. "I just laughed," says Wildwood general manager Hal
Finkelstein, who keeps a log of customer spills in order
to weed out shysters. "It happens maybe once a month. I
remember them all."
"It was pathetic," says Paul Mallory, co-owner
of Higgins, who also logs spillage incidents. "This letter
was so obviously fraudulent I just threw it away."
Variants of this particular racket have been
around a long time, according to Chuck Gohn, a consultant
with Restaurant Associates NW in Beaverton. "It's an easy
scam," he says. "Most restaurants are susceptible because
of the mentality that the customer is always right. A lot
of them just write the checks. Even if they suspect fraud,
they won't do anything because he's in New York."
Here's a suggestion for our readers: Send
copies of your unpaid bills to Mr. Washington at Box 258,
4355 White Plains Road, Bronx, NY 10466. Think of it as
a Bronx Cheer, Portland-style.
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- - - - - - - - - - - - - - - - - - - - - - - - - - - - - Willamette Week | originally
published March 8,
2000
|