
Seen
a Rogue on the loose?
Get in touch with our Roguemeister:
JOHN SCHRAG
jschrag@wweek.com
(503) 243-2122
FAX:
(503) 243-1115
There's a school of thought that buying stuff on the Internet,
particularly stuff from strangers and companies with no
pedigree, is a fool's pursuit.
That, however, does not excuse Terence Gunnari,
the latest recipient of our coveted Rogue of the Week award.
Gunnari owns GLS Warranty Company, a fly-by-night
business based in Tigard that victimized an estimated 300
people while selling extended vehicle warranties over the
Internet, according to the state attorney general's office.
The problem turned up when customers, who coughed up $800
for their contracts, tried to get services--only to learn
their warranties were not worth the paper they were
written on.
"GLS was using premiums from Peter to pay off Paul's claim,"
says Jan Margosian of the AG's consumer-protection unit.
"All too soon, the Pauls outnumbered the Peters."
Gunnari blames his troubles on credit-card companies. "They
don't like the warranty business," he told WW. "They
said we grew too fast and confiscated our money."
In fact, extended-warranty companies are supposed to register
with the insurance division of the state Department of Consumer
and Business Services and submit filings to prove their
financial health. Gunnari did neither.
In a deal filed Monday in Washington County Circuit Court,
Gunnari promised to reimburse bilked consumers and pay a
$5,000 fine. "There was no intent to harm anyone," Gunnari
told WW.
Gunnari told WW his record was clean prior to his
run-in with the AG's office. According to state records,
however, the insurance division revoked Gunnari's license
to be an insurance agent in 1996 after Gunnari collected
premiums for three commercial insurance policies but spent
them for his own purposes rather than forwarding them to
the insurance company as required.
Meanwhile, Gunnari is back online selling $85,000 franchises
for a business called Lubes on Wheels. "NEWS FLASH," his
ad says. "Washington State has adopted laws that guarantees
sales immediately. Potential customers cannot say 'no'--it's
the law."
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