She insists on sitting in front...

She insists on sitting in front...It seems clear to me you should consider looking for a new occupation. For the second time in three weeks you've reported that your method of handling obnoxious and/or potentially dangerous customers includes insulting and swearing at them. I hardly think this is advisable under the best of circumstances, which do not include being alone with the offenders in your cab.However, you have confirmed my impressions of just how crass social interaction can be these days, particularly when it involves younger people in service position. It's good to know I'm not imagining things.—Jim Reynolds

 

She insists on sitting in front...I think that she showed remarkable restraint; I have traveled all over the US and mexico and by cab, and such behavior in NYC would have wareanted a MUCH stronger response. Besides messing with the controls of her car was EXTREMELY DANGEROUS on the part of the passenger.From my years in customer service: the customer is never right, and usualy s/he is a jerk too.—Duncan

 

She insists on sitting in front...It seems clear to me that Mr. Reynolds has little idea of how 1) a newspaper is published, 2) the parameters of writing a column, or 3) what this column is about.1) The paper selects from a large batch of columns that they have on file, events that seem to happen consecutively often are separated by weeks or months. 2) Those situations in which events are handled deftly and quietly don't exactly make for riveting reading most of the time, so are never even run. Confrontational columns are better theater.3) Yet despite this, the column does include numerous examples of my dealing with miscreants in a non-confrontational way, as well as incidents where I've given out free rides, food, a shoulder to cry on (the last lady to go on about Jesus to me). Etc. Mr. Reynolds has confirmed my impression that many of the people criticizing me (note how they never criticize the column, but criticize _me_), have never read more than a handful of them, and often commit egregious errors in spelling or grammar to boot (the number of your nouns doesn't agree, sir). I'm imagining.....a world in which people show a modicum of intelligence when criticizing the column, and do so without resorting to a personal attck on it's author. Ha. Now I really am imagining things.—nightcabbie

 

She insists on sitting in front..."Don't you swear about my Jesus!"hahahahahaha—devi

 

She insists on sitting in front...Ok, this is more than a little late and will probably be read by exactly nobody, ever, but I just can't help it:NC, the comments from Jim Reynolds required you to excercise even more restraint than did the situation with The Woman Who Insisted On Sitting In Front, and your response was admirable, not to mention beautifully worded (and grammatically correct, as well). As for you, Reynolds, I'm sure your custom-designed throne must be cushy and comfy, and those hand-tooled blinders must keep your laser-like vision delightfully focused, indeed, but it's apparent that some of your extremities (such as the one between your ears) are beginning to atrophy from lack of use. Get down from there and walk around among the little service people for a bit, then custom-design a nice utilitarian ladder to put next to your chair so you can climb right up and get over yourself. —Gillian At Your Service