The state of Oregon has a long history of bungled computer
and high-tech projects: DMV, the State Data Center and OWIN, the
state’s failed emergency-radio network.
Now, Chief Justice
Paul J. De Muniz of the Oregon Supreme Court is scrambling to keep a
troubled, $90-million computer project he oversees from joining the
list.
The project, called
Oregon eCourt, is intended to move state courts into this century by
ending paper files and allowing court officials to better track cases
electronically. Court officials say they have had some setbacks but
intend to deliver the project on time and on budget in 2015.
Internal records show
eCourt sometimes looks eerily similar to past computer disasters. It’s
fallen behind schedule. The courts have already spent $23 million and
only a small part of the system is done. A critical legislative report
released last week says it’s not clear how long the project will last
and what it will ultimately cost.
The project is
creating an unusual showdown in Salem. Legislators historically have
done a lousy job of policing massive computer projects and have vowed to
do better.
De Muniz is asking
lawmakers for another $27 million in the next two-year budget cycle. And
the chief justice is pushing back against the scrutiny of eCourt. He’s
told lawmakers he understands they control the money for the project,
but that separation of powers—the courts are a separate branch of state
government—means lawmakers threaten to overstep their bounds by
dictating how the courts run the project.
“He’s found an
instance or two where he thinks there’s been an intrusion,” courts
spokesman Phil Lemman says of De Muniz’s message to legislators. “This
is the chief justice’s way of reminding people there is a separation of
powers and there is such a thing as micromanaging.”
Legislators tired of
being shamed by the state’s failed computer projects say the chief
justice had better get used to the scrutiny.
“We’re cognizant of
[the fact] that this is the judicial branch,” says Sen. Richard Devlin,
D-Tualatin, co-chair of the committee that reviewed eCourt. “But the
chief justice understands our concern is fiscal and keeping an eye on
costs.”
Across Oregon, court
file rooms work about the same as they did decades ago—stacks of paper
files, logged in by hand. After years of work, new software for the
Oregon Supreme Court and the Oregon Court of Appeals is running fairly
well.
But that’s a small
bright spot. An independent quality-assurance consultant’s study—apart
from the legislative report—found 18 management problems that are likely
to threaten the eCourt project’s success. The legislative report says
the project started in 2004. Yet court officials, the study says, still
lack a way of “identifying, tracking, managing and reporting issues
facing the program, leading to performance delays, performance failures,
and duplication of effort.”
When the project
falls behind schedule, the study found, court officials erase the missed
deadlines and set new ones. As a result, the study says, “The program
will appear to be never behind schedule.”
Most of the money
that remains to be spent will go toward updating computer systems for
the trial courts in 36 counties. And that’s where the big job is: Oregon
trial courts handle 50 million pieces of paper a year.
Scott Smith, the
eCourt program manager, says all of the problems are being addressed.
Others come from court officials’ decision last year to change course
and use a single program to handle records rather than getting several
to work together. The change, he said, will allow the project to finish
earlier than planned and save money overall.
However,
the legislative report says the switch means abandoning progress made
to date: $6 million to $8 million spent on earlier software will go to
waste.
Smith said he
understands lawmakers are worried but criticisms of eCourt have “cherry
picked” problems while ignoring the program’s strengths. “You combine
that with a gun-shy Legislature, and there’s your issue,” he says.
Devlin says the court
officials will not see the full $27 million they asked for in the next
budget—and they can expect to have legislators dole it out slowly until
eCourt shows meaningful progress.
“We
have to figure out how to do these projects properly,” Devlin says. “We
just can’t afford to have any more significant failures.”
What computer system has the government put in that has been successful? I'd love to be able to sell them to agencies, I'd make a fortune, but it wouldn't matter if they worked or not, I'd still get my money. Remember the DMV fiasco under Jane Cease? The water bureau boondoogle and the current emergency dispatch system, not to mention the state police radio that we recently learned was costing us a mint and they were lying to the governor about. Little wonder government's always crying for more money, they can't handle what they have.
What people are failing to understand is that the failure of eCourt was due to the fact the legislature got involved and added constraints that made it impossible to do the project. They insisted onmanaging the project in the manner they manage their projects, which in my opinion, has never been successful. The Oregon Judicial Department has NEVER had a failed project until the legislature got in the middle of this one.
Do we know whether the Oregon judiciary has ever looked for any kind of guidance from the Federal District Court system, which has had (and required) electronic filing by litigants for years?
The story is incomplete, in that it fails to point out the primary reason for the difficulties. Whatever system they finally come up with, will have to interface with OJIN (Oregon Judicial Information Network), the current computer system. It is an incredibly archaic system, using code that dates from the '70s, which contains the basic summary information for all cases - going back to the mid-'80s, but which cannot be updated or expanded to meet the current needs. There is literally no way to pull the necesasary information out of it for transfer into a new database, but it was designed so long ago, that MS-Dos wasn't even a gleam in Gates' eye, so it sure ain't gonna interface with ANY version of Windows, or Mac. Right now it runs under a BASIC shell inside of Windows, but using it feels like going back 25 years in time!
Here's one for you & it's when your neighbors are able to take your fence, tear it down & you have to pay for it! Criminal trespass my eye, it's more like extortion. Senior citizen being taken for monatery gain by two nurses at St. Vincent Hospital.