Since
WW first uncovered the sale of Stumptown
Coffee to a large investment firm, the public discourse about Portland’s
famous coffee roaster has changed from “Has it sold?” to “What happens
now?”
It isn’t just the integrity of the coffee that’s at stake. WW
has talked to coffee-industry veterans who have been part of corporate
buyouts. They say for employees, it’s a question of job security and
quality. (Stumptown has a reputation for offering generous healthcare
coverage and benefits.) But for the company itself, perhaps the most
valuable commodity at stake is its image: No amount of money can buy the
street cred Stumptown currently enjoys. And once lost, it’s very, very
difficult to get back.
Umberto
Bizzarri founded Torrefazione Italia when the family moved from Italy
to Seattle in 1986. Like Stumptown founder Duane Sorenson, Bizzarri was
then heralded as an authentic artisan roaster, every bit as appealing
and cool. A Seattle Times article in 1989 describes him puffing
on a cigarette in front of his coffee-roasting shop in a “fine blue
pinstripe cotton shirt” and “purple paisley Italian silk tie.”
Torrefazione Italia, the article said, was the “darling of coffee
cognoscenti” and had just been named the best in the city by The New York Times.
In 1994, the company
had two stores and 800 wholesale clients when it sold to an investor to
pay for further expansion. Shortly thereafter, that investor merged the
company with Seattle’s Best Coffee.
“When my father sold
to that third-party investor, we had a big party, an introduction to
this new family that was investing into our family business,” recalls
Emanuele Bizzarri, Umberto’s son, who was in charge of coffee production
at the time. “And the final word of my father’s speech was, ‘I’m still
here, I still own part of it, nothing is changed.’”
But
behind the scenes, Torrefazione Italia changed dramatically. Four years
later, Torrefazione was sold to Atlanta-based AFC Enterprises, the
parent company of Popeyes Chicken & Biscuits. “People became a
number, not a face,” Emanuele Bizzarri says. “You start to cut corners.
When you start to pay less for products, you get inferior quality, and
the business ends up suffering. The idea of keeping something small and
high quality was down the drain.”
In
2003, Bizzarri founded his own company, Caffe Umbria, which has just two
stores, one in Portland. When Umberto Bizzarri left the company in
1998, his employees had his declaration “Nothing is changed” chiseled
into a tombstone as a gift.
But corporate
investment doesn’t necessarily mean a drop in quality. John Weaver was
the master roaster at California-based Peet’s Coffee & Tea for over
two decades. He saw the company grow from a privately owned business
with a single store in Berkeley to a publicly traded corporation with
about 160 stores in several states, and coffee on the shelves of some
8,000 grocery outlets. Despite the expansion, Weaver says the quality of
Peet’s product did not change significantly—but customer perception of
it did.
“One of the things we
noticed in the tasting room, especially when we were growing and there
were murmurs that [Peet’s was] going public, was customers started to
complain that the roasting had changed, that it wasn’t the same,” he
says. “In reality, nothing had changed. Just the perception of ‘going
corporate’ was enough to make them skittish.”
Weaver
now owns and operates a small coffee company, Weaver’s Coffee &
Tea, in San Rafael, Calif. Peet’s is still based near Berkeley. “I don’t
think they’re viewed as a local company anymore,” he says. “The
perception of young people is that it’s just a big corporation.”
Dan Rogers, an
associate professor of finance at Portland State University, says the
extent to which a company is affected by a corporate buyout can vary
greatly. Medford-based Harry & David, the mail-order fruit basket
business, was bought out by private investors in 2004 for $253
million—and filed for bankruptcy protection in March of this year.
“Outside investors came in, and really they made some wholesale changes
in the company,” he says. “And it cost a lot of people their jobs.”
Rogers
says Stumptown’s Sorenson needs to be wary about the ways in which the
new owners want to increase the company’s value. “What we’d like to see
locally is that the business expands, hires more people, reinvests in
the growth of the business, and becomes more valuable,” Rogers says.
Jim and Patty Roberts
know the backlash when the public thinks you’ve sold out. They founded
Coffee People in 1983, and it became beloved in Portland until it went
public in 1996. Jim Roberts says they had sold off much of the business
already, but the public didn’t know it and presumed they walked away
with a big paycheck.
“It’s
a compliment to the company that the community felt like they owned
it,” he says. “Naturally, if they see a company as no longer seeming
local, it’s like a lover has been spurned.”
With new owners, the
company grew to about 700 employees. “I remember Patty wrote the first
employee manual. It was in pen, and it was five pages. And it was all
about us, and how we were throwing a party, and the customer was the
guest,” he says. “The last one had about 200 pages and was written by a
law firm downtown.”
Coffee People eventually ended up in the hands of Starbucks. Its shop at Portland International Airport is all that’s left.
After several years
away from the bean business, the Robertses returned in 2002 with a new
store, Jim and Patty’s Coffee, at the corner of Northeast 50th Avenue
and Fremont Street, where they serve Stumptown Coffee.
This time, he says, they’re staying small and staying local.
Visiting Stumptown coffee numerous times after my transplantation to Portland I was surprised to hear of how loved they were in the city. Each and every time went to Stumptown (Belmont) I was corrected by the barista for what was apparently improper coffee nomenclature. When I politely ordered a cafe latte the last thing expected to hear was "Oh, you mean just a latte?" You would think with attitude like that everyone would hate the place, despite having decent coffee. You would think with excellent health benefits their employee would be happy. Would any locals care to enlighten this outsider?
You were using wrong terminology and they educated you. What's wrong with that? it's not rude to correct people, as long as you aren't snotty about it.
Also, get used to it here in PDX. People are very protective of their coffee, beer, and food. You may be be soon enough as well. ;)
- Another recent transplant to Portland
As far as Stumptown goes, we'll see. As long as they keep making a quality product, it's no biggie. And if they don't, someone else will step in their place.
When no one was looking Stumptown became the cool thing so we had to all catch up and force ourselves to like it. I guess the coffee is good though I've been taught it's the best.
Please just let me know when we are suppose to reject them for being sellouts and tell me where I'm suppose to go then.
<!-- @page { margin: 0.79in } P { margin-bottom: 0.08in } -Sorenson never wanted to create a local sustainable business. I first talked to him almost ten years ago when he wanted to rent a space from me. After only a few minutes it became clear to me that his aspirations was to become a hip Starbucks with a nation wide presence. I refused to rent to him; a decision I took a lot of heat for at the time. Now his plan is maturing and he brought in the capital to create the growth he wanted all along.
My opinion is that the problem we are facing with the economy and the entire fabric of society has been caused by the corporate culture and the banking industry. In the corporate structure the employees become cogs in the machinery and the customer only has value as a form of cash flow. Quality of life for the employees or the customer is never foremost on the corporations minds. Their concern is profit and only profit. Those profits don't support the local economy but are shipped to the investors which in turn creates even greater wealth for the few. Only by supporting local businesses that keep the profits local can we create a sustainable system with superior products and a high quality of life not just for us but for future generations. Mondragon would be an example of such a system and there are many others. Bigger is not better and never ending growth is plain not going to happen nor is it desirable which we will realize if we take the time to contemplate the issues. Great coffee however is desirable. Please support your local coffee shop.
I enjoy stumptown once in a while. But why not just go to Caffe Umbria where the experience and coffee is far more enjoyable.