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Home · Articles · News · Rogue of the Week · Comcast
May 7th, 2003 | Rogue of the Week
 

Comcast

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Sometimes prices go up. That's business. But when a corporate mega-hulk waltzes into town, completely takes over an industry, then turns around and puts the squeeze on captive clients, that just seems--dare we say it?--roguish.

Only six months after buying out AT&T Broadband and becoming Portland's only high-speed Internet service, cable giant Comcast announced last week that customers who don't get their cable TV from Comcast will be paying $10 more each month for their Internet connection. For some, this jump to $52.95 per month means a 23 percent increase. Subscribers to Comcast's cable TV service get to sidestep the rate hike with a $10 "loyal customer" discount.

"We feel that this price better reflects the value of our service," says Comcast spokesman Dan Williams, who is quick to point out that the "vast majority" of Comcast's 145,000 Internet customers in Oregon and Southwest Washington won't need to pay the higher rate.

Now, if we at the Rogue Desk didn't have the utmost faith in the virtue of corporate behemoths, we might be inclined to translate Williams' explanation as, "We feel that this price better reflects our stranglehold on the cable Internet service market."

It turns out we're not the only ones questioning Comcast's motives.

"From a local government perspective, we believe Comcast is a monopoly cable service provider," says David Olson, director of the City of Portland's Office of Cable Communications and Franchise Management.

While Comcast's strategy of linking higher Internet-service rates to a lack of TV service is probably legal, Olson notes that "Comcast appears to be the only cable operator [in the nation] that has instituted this scheme."

Most Internet-only customers will probably suck it up and fork over the additional $120 a year. Many, like David Hohnstein, have little choice. In Hohnstein's Southeast Portland neighborhood, it's either Comcast's high-speed Internet or agonizingly slow dial-up service. "You feel kind of helpless," he says. "They're taking advantage of you anywhere they can. Maybe that's the way business is done these days. It appears so."

 
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05.08.2003 at 09:27 Reply
Comcast's Internet Service Demand DSL. —Chris

 

05.10.2003 at 05:44 Reply
Ominous notice from Comcast. Last friday I opened a letter from Comcast informingme of the increase and the bullshit "loyal customer" deal.I haven't had cable t.v.in my life for years and don'tplan on taking them up on getting the cable feed.I plan on paying just what Ihave been paying all alongand see how that goes.Most important-The letter came with just thename COMCAST at the heading. No phone number,not even anaddress. They suggested contacting them at theirwebsite if I had any questions.The very next morning I wentto send an e-mail to find outthe server was not responding. Interesting.Off to Comcast.com to findthere was no way to directlycontact them.I got the feeling this wasa message of sorts of morecorporate bully tactics.The "loyal customer" tag reeks to me of "patriotic customer". Wonder who ownsCONCast? —Noe TeeVee

 

05.10.2003 at 11:18 Reply
oh yeah bobby, you're the new andy warhol....but cuter,hopefully richer....exploiting the culture that exploits you... you're the pin up girl in my economic fantasies and your aesthetic style shows how true creativity has nothing to do with fancy downtown art.keep it up ;) —haza

 

06.06.2003 at 10:44 Reply
$10.00 Loyal Customer I have both cable TV and Internet. I was going to switch to Satellite TV but when I called Comcast, they told me I would pay $10.00 more for my Internet Services. I was outraged and indicated when I signed through AT&T Broadband that was not a requirement. I downgraded by Digital Cable to extended cable to handle the rate increase by Comcast. The lady who told me about the $10.00 charge indicated there was a lawsuit filed against Comcast regarding that practice. I believe she said it was out of California. Let me know if anyone has information regarding the lawsuit. —Marilyn

 

 
 

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