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The City of Portland employs an ombudswoman named Margie Sollinger as a repository for complaints about city agencies.
In the past, the ombudsperson has been in the thick of serious doings—the federal investigation that resulted city parking meter czar Ellis McCoy's felony conviction can be traced to that office.
The absence of serious waste, fraud and abuse from the 2012 report released today (PDF) should make citizens glad but will likely not convince close observers of the City That Works.
Here's one situation from the annual report that could make a Portlandia episode:
Complaint
Resolution
Two neighborhood association members submitted separate complaints about the Office of Neighborhood Involvementâs (ONI) handling of grievance appeals.
Resolution
The Ombudsman investigated both complaints and identified several concerns with the grievance and appeal process as written and implemented. Some recommendations have already been implemented, while others will be taken up by a committee charged with reviewing ONIâs grievance process.
WWeek 2015