The City of Portland employs an ombudswoman named Margie Sollinger as a repository for complaints about city agencies.
In the past, the ombudsperson has been in the thick of serious doings—the federal investigation that resulted city parking meter czar Ellis McCoy's felony conviction can be traced to that office.
Here's one situation from the annual report that could make a Portlandia episode:
Two neighborhood association members submitted separate complaints about the Office of Neighborhood Involvement’s (ONI) handling of grievance appeals.
The Ombudsman investigated both complaints and identified several concerns with the grievance and appeal process as written and implemented. Some recommendations have already been implemented, while others will be taken up by a committee charged with reviewing ONI’s grievance process.